Troubleshooting

Configuring SQL Express for Mixed Mode Authentication This article describes how to enable SQL Express Mixed Mode Authentication. SQL Express is installed silently when using the prerequisites downloaded from Netaphor™, which installs the application for…

SiteAudit notifications in their raw form are XML documents. These notifications are transformed by a stylesheet so that the notification is easier for users to read or in a format that is suitable for integration with a ticketing system. By default, all…

SiteAudit 5.3 and later have improved print job and queue tracking for Windows Server 2008 R2 and newer print servers. To allow SiteAudit to collect this information from these operation systems, the following must be enabled on each applicable host. Enable…

If the error shown below occurs when opening the SiteAudit Viewer, this implies that the software version is not compatible with the management server software. To resolve this issue, navigate to the management server website and sign-in. If you do not know…

How to Setup Automatic DCA Restart This article describes a method to have the Netaphor SiteAudit Monitor service restart automatically in cases where the service has stopped unexpectedly. These steps can be used to configure the Recovery actions in Windows…

SiteAudit can be configured to log notification email to the file system. This is a great aide to help determine which email notifications were sent by SiteAudit. Debug_LogNotificationEmail The SiteAudit On-Site Viewer and Hosted Client contain Application…

The SiteAudit monitoring service is the application that sends email on behalf of SiteAudit. Therefore, the SMTP server must be accessible from the machine where the monitoring service runs. Mail Server Configuration One must configure the SMTP server parameters…

There are cases with some slower Windows 2003 servers where the Netaphor SiteAudit Monitor service times out and is not able to start. This issue can be fixed by increasing the registry timeout period. Netaphor Event Log Error Message The following error…

Netaphor Event Log SiteAudit writes event messages to an event log to record information about monitoring cycles, resource consumption, and other SiteAudit functions. This event log is crucial in evaluating system performance and troubleshooting problems…

Saving Windows Event Logs This article explains how to export the Windows Application and System logs, which are sometimes requested by Netaphor support personnel to help troubleshoot issues on your Windows machine. There are two methods to create the log…

SiteAudit v7.5 Fails to Install/Run Due to Incorrect .NET Framework Version Microsoft .NET v4.8 Framework is a mandatory prerequisite for SiteAudit v7.5. This affects upgrading the SiteAudit Hosted Data Collection Agents (DCA) client and the Control Panel.…

Unable to Connect to Database If the error message below appears when trying to connect to the SiteAudit database, the problem may be related to the .NET Framework and the communication security protocol. The following Microsoft article describes How to Enable…

Unsupported Browser Error During Hosted Control Panel Login During the Hosted login process, the SiteAudit Control Panel will launch a popup window using your browser. In some cases, the user's default browser being launched is seen as an unsupported browser…

Using a Third Party SNMP Tool to Troubleshoot Printer Connectivity This article describes how to use a third party tool, SnmpWalk, to confirm SNMP communication to a remote printer. Using this tool can help confirm SNMP connectivity independent of SiteAudit.…

SiteAudit Monitor service will not start If you are connecting to a remote SiteAudit server or Reporting Web site and you are running from an ISA server, you could have problems connecting if you do not have Internet permissions. By default, SiteAudit assigns…

This troubleshooting flowchart is intended to help diagnose problems discovering networked printers in SiteAudit