Reference Number: AA-00290Views: 18217Last Updated: 10-06-2011 11:48 AM
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There are cases with some slower Windows 2003 servers where the Netaphor SiteAudit Monitor service times out and is not able to start. This issue can be fixed by increasing the registry timeout period.
Netaphor Event Log Error Message
The following error message is displayed in the Netaphor event log and users may receive a popup message with similar content.
Monitor Service Not Starting in Timely Fashion
The Netaphor SiteAudit Monitor service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
Resolution The following MSDN article explains how to fix this issue in the article, How to debug Windows servicesand the relative parts of this article are shown below.
Manually Changing the Services Timeout Period
This section describes how to manually set the registry timeout period. In this case, the timeout period is set to 5 minutes
In Registry Editor on the machine where the Netaphor SiteAudit Monitor service runs,
locate, and then right-click the following registry subkey:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
Create New DWORD and name it,
ServicesPipeTimeout.
Right-click the ServicesPipeTimeout registry
entry that you created in step 2, and then click Modify.
Set the Base to Decimal and enter the value
300000 (5 minutes in milliseconds)
Restart the computer. You must restart the
computer for Service Control Manager to apply this change.
Executing Registry File
This section describes how to update the services timeout period using the file attached at the end of this article.
Download and extract the content of the 30min_ServicesPipeTimout.zip file onto the machine where the Netaphor.
Double-click the 30min_ServicesPipeTimeout.reg file and this will automatically update the services timeout period.
Reboot the computer.
Start the Netaphor SiteAudit Monitor service
Content of 30min_ServicesPipeTimout.reg The 30min_ServicesPipeTimeout.zip attachment contains a registry file that when double-clicked, will update the services timeout period in the registry. The registry must be updated on the machine where the Netaphor SiteAudit Monitor service is installed. It is required to reboot the computer after making this change.
The following code is contained within the 30min_ServicesPipeTimeout file and will set the timeout period to 30 minutes.
