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AA-01345 · http://netaphor.com/kb/AA-01345/using-a-third-party-snmp-tool-to-troubleshoot-printer-connectivity

Using a Third Party SNMP Tool to Troubleshoot Printer Connectivity

AA-01345GeneralTroubleshootingUpdated 1 min read

This article describes how to use a third party tool, SnmpWalk, to confirm SNMP communication to a remote printer.

Using this tool can help confirm SNMP connectivity independent of SiteAudit.

Downloading and Running SnmpWalk

  1. Download the SnmpWalk tool from https://ezfive.com/snmpsoft-tools/snmp-walk/.
  2. The download is a compressed .zip file. Extract the SnmpWalk.exe file.
  3. Open the Command Prompt.
  4. Change directory to the location where SnmpWalk.exe was extracted.
  5. Enter the following command, replacing TARGET_IP with the IP address of the printer you are troubleshooting:
  6. SnmpWalk.exe -r:TARGET_IP
  7. If the printer is not using the default community string of public, then enter the following command, replacing COMMUNITY_STRING with the correct community string.
  8. SnmpWalk.exe -r:TARGET_IP **-c:"*COMMUNITY_STRING*"**
  9. If the communication is successful, the output confirms SNMP communication with the remote device and shows which OID values are responding.
Screenshot
Screenshot
  1. If the output shows Timeout, then there is likely a printer configuration issue that must be resolved before SiteAudit can discover the printer.
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