---
id: AA-01345
title: "Using a Third Party SNMP Tool to Troubleshoot Printer Connectivity"
url: http://netaphor.com/kb/AA-01345/using-a-third-party-snmp-tool-to-troubleshoot-printer-connectivity
product: "General"
type: "Troubleshooting"
updated: 2024-01-04
access: public
---


# Using a Third Party SNMP Tool to Troubleshoot Printer Connectivity

This article describes how to use a third party tool, SnmpWalk, to confirm SNMP communication to a remote printer.

Using this tool can help confirm SNMP connectivity independent of SiteAudit.

### Downloading and Running SnmpWalk

1. Download the SnmpWalk tool from [https://ezfive.com/snmpsoft-tools/snmp-walk/](https://ezfive.com/snmpsoft-tools/snmp-walk/).
2. The download is a compressed .zip file. Extract the SnmpWalk.exe file.
3. Open the Command Prompt.
4. Change directory to the location where SnmpWalk.exe was extracted.
5. Enter the following command, replacing *TARGET_IP* with the IP address of the printer you are troubleshooting:
6. **SnmpWalk.exe -r:***TARGET_IP*
7. If the printer is not using the default community string of *public*, then enter the following command, replacing *COMMUNITY_STRING* with the correct community string.
8. **SnmpWalk.exe -r:***TARGET_IP ***-c:"***COMMUNITY_STRING***"**
9. If the communication is successful, the output confirms SNMP communication with the remote device and shows which OID values are responding.

![](http://netaphor.com/kb/media/AA-01345/snmpwalkok.png)

![](http://netaphor.com/kb/media/AA-01345/snmpwalkcommunityok.png)

1. If the output shows *Timeout*, then there is likely a printer configuration issue that must be resolved before SiteAudit can discover the printer.

![](http://netaphor.com/kb/media/AA-01345/snmpwalkng.png)