---
id: AA-01254
title: "Unable to Retrieve Tenant Collection from Persisted Settings"
url: http://netaphor.com/kb/AA-01254/unable-to-retrieve-tenant-collection-from-persisted-settings
product: "SiteAudit Hosted"
type: "Troubleshooting"
updated: 2022-05-16
access: public
---


# Unable to Retrieve Tenant Collection from Persisted Settings

If the Hosted Client does not start automatically after installation and the error message below appears, ensure the computer system time is sync'd appropriately and shows the current time. If the system time is accurate and the error persists, then please send the Netaphor event logs to [Netaphor Support](mailto:support@netaphor.com?subject=Unable%20to%20retrieve%20tenant%20collection%20from%20persisted%20settings). These can be found at **C:\\Users\\Public\\Public Documents\\Netaphor\\SiteAudit\\Logs\\EventLogs**

![](http://netaphor.com/kb/media/AA-01254/timesync.png)