---
id: AA-00944
title: "SiteAudit End of Support Policy"
url: http://netaphor.com/kb/AA-00944/siteaudit-end-of-support-policy
product: "General"
type: "Announcements"
updated: 2026-08-05
access: public
---


# SiteAudit End of Support Policy

## What End of Support Means

As Netaphor releases new versions of SiteAudit, older versions eventually reach End of Support.

When a SiteAudit version reaches End of Support, Netaphor no longer provides:

- New features or enhancements
- Bug fixes
- Compatibility updates
- Security or performance improvements

Newer SiteAudit releases may also discontinue support for older Microsoft Windows and SQL Server platforms. For example, current SiteAudit releases do not support certain legacy platforms previously supported by older versions, including Windows 8.0, Windows Server 2016, and Microsoft SQL Server Express 2016.

## SiteAudit OnSite End-of-Support Dates

| SiteAudit OnSite Version | End-of-Support Date |
| --- | --- |
| v4.x | October 2013 |
| v5.x | November 2016 |
| v6.x | January 31, 2022 |
| v7.x | December 31, 2025 |

## SiteAudit v7.x Integration and Deprecated Components

The following information applies specifically to the final SiteAudit v7.x releases. These components and capabilities are not available in versions after v7.x.

### ServiceNow Integration

In SiteAudit v8.x, the ServiceNow Connector is the only supported method for integrating SiteAudit with ServiceNow.

### Deprecated Components

The following SiteAudit v7.x components have been deprecated and are not available in later releases:

- **ReportingWebSite** — Replaced by Web Reports. For additional information, see the [Web Reports Guide](http://netaphor.com/kb/AA-01429)
- **BackOffice Services**

Organizations using these components should review their reporting and integration requirements before upgrading.

## Continuing to Use an Unsupported Version

SiteAudit installations that have reached End of Support may continue to operate as permitted by their licenses. However, Netaphor does not provide fixes, enhancements, compatibility updates, or other product updates for unsupported releases.

Customers who contact Netaphor Support regarding an unsupported version will be advised to upgrade to a currently supported release.

Netaphor strongly recommends upgrading to SiteAudit v8.x or later to benefit from current features, security enhancements, performance improvements, and supported platform compatibility.

## Upgrading to the Latest SiteAudit Release

Before upgrading SiteAudit OnSite, review the upgrade documentation and instructional video.

Although the upgrade process is designed to be straightforward, customers are encouraged to contact their Netaphor partner or the Netaphor Support team for assistance with planning, compatibility questions, or upgrade guidance.

### SiteAudit OnSite Upgrade Article

[*https://support.netaphor.com/index.php?/article/AA-00430*](http://netaphor.com/kb/AA-00430)

### SiteAudit OnSite Upgrade Video

[*Netaphor SiteAudit OnSite Upgrade*](https://www.youtube.com/watch?v=WlSeCE4gCVg&list=PLtMjYjA5eGSlm9BoH9rrod0Er__UJYRKL&index=14)

The latest SiteAudit OnSite release can be downloaded from the Netaphor website: [https://www.netaphor.com](https://www.netaphor.com)

For additional assistance, contact Netaphor Support at [support@netaphor.com](mailto:support@netaphor.com).