Template Database FAQ · Netaphor Support

What Is A Template Database?

A template database is a SiteAudit Hosted Client database used exclusively for sharing configuration with one or more Hosted Clients. A Hosted administrator configures things such as threshold and notification rules and then assigns the template database to the desired Hosted Client databases.

How Do I Get A Template Database?

To acquire a database that can be used as a template for your Hosted Client customers, request a template database from your Hosted Server administrator

How Do I Access My Template Database?

A template is nothing more than a Hosted Client database. Hosted Administrators can access all of their Hosted Client databases including the template databases

Can I Use An Existing Hosted Client Database As A Template?

It is recommended that only template databases be used.

The following configuration information can be shared with Hosted Clients using a template

Mail Server Configuration
Threshold Rules
Notification Rules
Work Hours Calendars
Service Level Agreements

Can A Hosted Client Be Assigned More Than One Template?

No. A Hosted Client can use at most one template. It is not possible to inherit templates meaning that a template cannot be assigned another template.

Are Template Changes Automatically Applied To Hosted Clients?

No. Template changes are only applied when the template is assigned to a Hosted Client. Therefore, in order for changes to be applied

Select the Hosted Client databases
Choose Assign from the Templates menu
Select the template to assign and click OK to apply

What Happens When A Template Is Removed From A Hosted Client?

All configuration information that was included in the template is deleted from the client. Therefore,

when a threshold rule is deleted, any unresolved incidents generated by the rule will be resolved
when a notification rule is deleted, notifications can no longer be sent for the conditions it tested
when a service level agreement is deleted, it is converted to a local rule and its conditions are retained with the device
when the mail server configuration is deleted, the client will use the local mail server configuration if one had been configured

Can I Delete Rules Assigned From A Template?

Rules that include the text (from template) come from the template assigned to the database. These rules cannot be altered or moved.

How Many Customers Can a Template Be Assigned?

It is recommended that a single template be applied to no more than 100 customers

Template Assignment Behavior

The following table shows the expected behaviors for template assign, unassign, and push. Note that these actions may remove all existing custom field data.

Template	Database	Action	Database Result
	locally created custom fields	Assign	custom fields and values removed
custom fields	locally created custom fields	Assign	locally created custom fields and values removed, custom fields from template added
custom fields	custom fields from template	Assign	existing custom fields and values removed, custom fields from template added
custom fields		Assign	custom fields from template added
custom fields	custom fields from template	Push	custom fields updated from template and values not removed
custom fields	locally created custom fields	Push	custom fields updated from template and values not removed
	locally created custom fields	Push	no change
custom fields		Push	custom fields from template added
	locally created custom fields	Unassign	custom fields and values removed
custom fields	custom fields from template	Unassign	custom fields and values removed

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