---
id: AA-00482
title: "Printer Not Displayed in Views"
url: http://netaphor.com/kb/AA-00482/printer-not-displayed-in-views
product: "SiteAudit OnSite"
type: "Troubleshooting"
updated: 2014-07-10
access: public
---


# Printer Not Displayed in Views

### Note: This article applies to version 5.4 and earlier only!

All views in Netaphor SiteAudit™ contain a **Status column **that indicates if a printer is active or inactive. All inactive printers are hidden from SiteAudit views by default. These can be displayed by deselecting the **Only show active printers** option in the **Display Configuration**. The image below shows the Display Configuration form in this state.

![](http://netaphor.com/kb/media/AA-00482/onlyshowactive.png)

All printers with an inactive status are hidden from SiteAudit views by default. A printer is inactive in the following cases:

- SiteAudit has not communicated with a networked printer in more than 30 days, or it has not communicated with a direct-connect printer for seven days or more.
- Printers that are unmanaged are not monitored by SiteAudit and are considered inactive.
- Retired printers are also inactive. SiteAudit determines that a printer is retired if it can no longer communicate with the printer and its IP address is taken by another networked device.

The **Only show active printers** option makes it possible to automatically hide printers that are inactive for one of the above reasons.