Troubleshooting

1	Cannot Access Web Reports after Upgrade Cannot Access Web Reports after Upgrade This article provides solutions to internal server error 500. Since version 5.2, Netaphor SiteAudit™ requires .NET 4.5.1 be installed on any machine running a SiteAudit component. This required a change to the .NET…
2	New Columns Don't Appear Occasionally, new columns are added to existing SiteAudit views. After upgrading, these new columns may not be visible on the view or in the Column Chooser. If this occurs, simply select the View > Reset Views menu option and this will reset all views.…
3	Obtaining The Netaphor Event Log For SiteAudit Netaphor Event Log SiteAudit writes event messages to the Netaphor event log located in the Event Viewer. This log file contains information about monitoring cycles, resource consumption, and other SiteAudit functions. This event log is crucial in evaluating…
4	Obtaining The Netaphor Event Log For SiteAudit Netaphor Event Log SiteAudit writes event messages to an event log to record information about monitoring cycles, resource consumption, and other SiteAudit functions. This event log is crucial in evaluating system performance and troubleshooting problems…
5	Printer Not Displayed in Views Printer Not Displayed in Views Note: This article applies to version 5.4 and earlier only! All views in Netaphor SiteAudit™ contain a Status column that indicates if a printer is active or inactive. All inactive printers are hidden from SiteAudit views…
6	SiteAudit v7.5 OnSite & Hosted .NET v4.8 Framework Requirement SiteAudit v7.5 Fails to Install/Run Due to Incorrect .NET Framework Version Microsoft .NET v4.8 Framework is a mandatory prerequisite for SiteAudit v7.5. This affects upgrading the SiteAudit Hosted Data Collection Agents (DCA) client and the Control Panel.…
7	Test Access to SiteAudit Database with Universal Data Link Introduction This support article provides step-by-step instructions for testing access to a remote Microsoft SQL database using a .UDL (Universal Data Link) file. This method is user-friendly way to verify whether a user can access a specific SQL database…
8	Troubleshooting IIS and the Reporting Web Site Troubleshooting IIS and the Reporting Web Site This article describes problems related to IIS and the Reporting Web Site and provides solutions. Here is a list of those problems: Cannot Access Reporting Web Site after Upgrade to Version 5.2 or later Reporting…