Netaphor SiteAudit™, ServiceNow - Getting Started

The Netaphor SiteAudit™ ServiceNow Connector plays a pivotal role in efficiently managing printer inventory and processing incident ticketing for your entire printer fleet ensuring that all vital printer data is not only available but also actionable within ServiceNow. 

The SiteAudit ServiceNow Connector provides comprehensive data integration that includes:

• Printer Inventory: Tracking of all print devices. 
• Incident Data: Streamlining the service ticketing process.
• Consumables Data: Facilitating tasks such as toner procurement or replacements.
• Counter Data: Useful for billing and maintenance scheduling.

A key advantage of using the SiteAudit ServiceNow Connector to generate Incidents include:

• Automatic Ticket Generation: Service tickets are automatically generated in ServiceNow ensuring swift problem resolution.
• Time and Accuracy: Automated ticket generation not only reduces response time but also eliminates manual errors, leading to improved accuracy/tracking of issues.

Getting Started Overview

This section describes the steps necessary to use SiteAudit with ServiceNow.

1. Download, install, and license the SiteAudit Viewer
2. Download and install 'SiteAudit ServiceNow Connector'
3. Open the ServiceNow Connector and create a profile, which is the connection to the 'ServiceNow Instance'
4. Sync the 'SiteAudit ServiceNow Connector' with the 'ServiceNow Instance'
   
5. Create Web Services for SiteAudit inside of ServiceNow
6. Run the 'SiteAudit ServiceNow Connector'

More information about the installation steps: https://support.netaphor.com/index.php?/article/AA-01103/137/